Terms and Conditions

Before you dive in, please take a few minutes to read through these Terms. We’ve written them in plain language so they’re easy to understand. By using ElonHotels.com, you’re agreeing to what’s written here, so it’s worth knowing what you’re signing up for.

If you ever have questions, our team is always happy to help at info@elonhotels.com or on +94 77 1717 627.

1. Who We Are

ElonHotels is Sri Lanka’s homegrown online travel marketplace, brought to you by Elon Hotels (Pvt) Ltd a privately owned company registered in Sri Lanka. We built this platform because we believe Sri Lankan travellers and tourists deserve a trusted, locally rooted place to discover and book great stays across our beautiful island and beyond.

Think of us like a digital high street for hospitality. We bring together hotels, villas, guesthouses, apartments, and tour experiences from independent providers across Sri Lanka, and we make it easy for you to find, compare, and book them from one place. We don’t own any of the properties listed on our platform we’re the marketplace that connects you with the people who do.

Our hotline is +94 77 1717 627 and you can always reach us at info@elonhotels.com. We’re a Sri Lankan team, and we’re here to help.

2. What These Terms Cover

These Terms and Conditions set out the rules for using ElonHotels.com whether you’re searching for accommodation, making a booking, listing your property as a partner, or just browsing. They apply to everyone who uses our website or any related services we offer.

When we say “you”, we mean you anyone visiting or using the platform. When we say “we”, “us”, or “our”, we mean Elon Hotels (Pvt) Ltd. When we refer to a “Hotel Partner” or “Provider”, we mean any hotel owner, host, or travel service provider who has listed their offering on our platform.

Using our platform means you’ve agreed to these Terms. If there’s something here you’re not comfortable with, please don’t use our services and feel free to reach out if you have any questions before deciding.

3. We’re a Marketplace Here’s What That Means

This is one of the most important things to understand about how ElonHotels works. We are a marketplace platform. We connect travellers with independent accommodation and travel providers. We do not own, manage, or operate any of the properties listed on our site. When you book through ElonHotels, your booking contract is with the Hotel Partner directly not with us.

Our role is to make the whole process as smooth as possible: we list the properties, handle the booking flow, process the payment, send your confirmation, and support you if anything goes wrong. But the responsibility for the actual accommodation the rooms, the service, the facilities rests with the Hotel Partner.

We do our best to work only with reputable providers, and we review listings to check for accuracy. But we can’t physically inspect every property, so if something about a listing looks off to you, please report it to us and we’ll look into it.

We earn a small commission of 8% on each confirmed booking. This is deducted from the payment before we pass the rest on to the Hotel Partner. As a traveller, you won’t see this as a separate charge it’s factored into how our partners price their listings.

4. Creating an Account

You can browse ElonHotels without creating an account. But to make a booking or access features like saved properties and booking history, you’ll need to register. When you sign up, please make sure:

• You’re at least 18 years old. Our platform is for adults, and bookings can only be made by people who are legally able to enter into a contract.
• Your details are accurate. Use your real name, a working email address, and a phone number we can reach you on. Inaccurate details can cause problems with your booking.
• You keep your login details safe. Your account is yours please don’t share your password with anyone. If you think someone has accessed your account without your permission, let us know straight away.
• One account per person. Please don’t create multiple accounts or use someone else’s account.

If we find that an account has been used fraudulently or in breach of these Terms, we’ll have to suspend or close it. We’ll always try to contact you first if we can.

5. Making a Booking

How bookings work

When you hit “Book Now” and complete the checkout, you’re making an offer to the Hotel Partner to book their property at the listed price and on the terms shown. Your booking is confirmed when you receive a confirmation email from us. At that point, you have a direct agreement with the Hotel Partner.

Some properties offer instant confirmation your booking is confirmed immediately once payment is complete. Others work on a request basis, where the Hotel Partner needs to approve your stay. If that’s the case, we’ll make it clear on the listing page, and you’ll hear back within the timeframe shown.

Double-check your details

Before you confirm, please review everything carefully your travel dates, the number of guests, the room type, and your contact details. Mistakes can be hard to fix after a booking is made, especially with non-flexible cancellation policies. If you spot an error after booking, contact us as soon as possible and we’ll do our best to help.

Pricing

All prices on ElonHotels are shown in Sri Lankan Rupees (LKR) unless stated otherwise. The price you see at checkout is what you pay we don’t add hidden fees on our end. Some Hotel Partners may charge extras at the property (like local government taxes, resort fees, or security deposits) these will be noted on the listing where we know about them and are settled directly with the provider.

Prices can change between browsing and checkout, so if you see a great deal, it’s worth booking sooner rather than later.

6. Payments

We use trusted, secure payment gateways including PayHere and Stripe to process all transactions on our platform. These systems are PCI-DSS compliant, which means your card details are handled to the highest security standards. We never store your full card number on our servers.

We currently accept:

• Visa and Mastercard (credit and debit)
• Digital wallets supported by our payment partners
• Local payment methods available through PayHere

If you’re paying with an international card, your bank may apply a foreign transaction fee. That’s between you and your bank it’s not something we charge or control.

Once your payment goes through and your booking is confirmed, we hold the funds and disburse them to the Hotel Partner after your stay, minus our 8% commission. This is how we keep the lights on and continue building a better platform for Sri Lankan hospitality.

7. Cancellations and Refunds

Every property has its own policy

Each Hotel Partner sets their own cancellation terms, and these vary quite a bit some are fully flexible, others are non-refundable. You’ll see the cancellation policy clearly on the property listing before you book, and again on your booking confirmation. Please read it carefully, because it’s the agreement you’re entering into.

How to cancel

If you need to cancel, log into your account, go to your bookings, and follow the cancellation steps. You can also email us at info@elonhotels.com or call +94 77 1717 627. We’ll process your cancellation and let the Hotel Partner know. What happens next whether you get a full refund, partial refund, or none at all depends on the policy you agreed to when booking.

Refunds

If a refund is due, we’ll process it to your original payment method. Most refunds appear within 7 to 14 working days, though some banks take a little longer. We’ll always move our end as quickly as we can.

If a Hotel Partner cancels on you

We know how stressful an unexpected cancellation can be, especially when you’ve planned your trip around it. If a Hotel Partner cancels your confirmed booking, we’ll reach out to you immediately. We’ll either find you a comparable alternative or arrange a full refund your call. We’re sorry this doesn’t happen more often than it does, but when it does, we’ve got your back.

No-shows

If you don’t show up and haven’t cancelled in advance, the Hotel Partner will generally treat it as a no-show, and you may lose your payment in line with their policy. If you’re running late or have an emergency, please contact the property directly and let us know too we’ll try to help where we can.

8. Your Responsibilities as a Guest

We want every stay booked through ElonHotels to be a great one for guests and hosts alike. To help make that happen, we ask that you:

• Treat the property and its staff with respect. Damage caused during your stay may be charged to you by the Hotel Partner, and serious misconduct could result in your account being suspended.
• Follow the property’s house rules, check-in and check-out times, and any guest policies set by the Hotel Partner.
• Only book for the number of guests you’ve declared. Bringing in additional guests without informing the property can result in extra charges or being asked to leave.
• Make sure you have any travel documents or visas you need. We’re not responsible for travel requirements that’s on you to sort before you go.
• Leave honest, fair reviews. Reviews help other travellers make good decisions, and they help Hotel Partners improve. Please only review stays you’ve actually had, and be genuine.

9. Things You Shouldn’t Do on Our Platform

We trust our users, but we also need to set some ground rules to keep ElonHotels a safe and reliable place. Please don’t:

• Try to arrange bookings directly with Hotel Partners to avoid our platform after discovering them here. Our commission is what keeps ElonHotels running, and it’s the fair deal our partners have signed up to.
• Submit fake reviews, manipulate ratings, or post anything offensive, defamatory, or untrue about a property or its team.
• Create multiple accounts, use someone else’s account, or provide false information when booking.
• Attempt to hack, disrupt, or reverse-engineer any part of our platform.
• Scrape, copy, or republish any content from ElonHotels without our written permission.
• Use our platform for any purpose that’s illegal under Sri Lankan law or international law.

We take these things seriously. If we spot any of the above, we’ll have to suspend or close the account, and in some cases we may need to refer the matter to the relevant authorities.

10. For Our Hotel Partners

We love having great local properties on ElonHotels, and we work hard to make the platform as useful for you as it is for travellers. If you list your property with us, here’s what we ask:

Be accurate

Your listing the descriptions, photos, pricing, amenities, policies, and availability needs to be honest and up to date. Travellers make decisions based on what you’ve listed, and misleading information damages trust for everyone, including you.

Honour your bookings

When a booking is confirmed through ElonHotels, you’ve made a commitment to that guest. Please honour it. If you cancel a confirmed booking, not only does it hurt the guest’s travel plans, but it may affect your standing on our platform. Repeat cancellations can result in your listing being suspended.

Keep your calendar current

Out-of-date availability is one of the most frustrating things for travellers. Please keep your calendar updated so guests aren’t confirming bookings for dates that aren’t available.

Commission and payouts

We charge a commission of 8% on each confirmed booking. This is deducted before your payout, which is processed after the guest’s stay in line with our partner agreement. Full details on payment schedules and methods are covered in your onboarding documentation.

Your legal responsibilities

You’re responsible for making sure your property complies with all applicable Sri Lankan laws and regulations, including any licensing, tax, or safety requirements. ElonHotels is not liable for any legal issues arising from your property or your operations.

11. Reviews on ElonHotels

Genuine guest reviews are one of the most valuable things on our platform. They help travellers make confident decisions and give Hotel Partners honest feedback to improve their offering.

Our review policy is straightforward:

• Only guests who have completed a verified booking can leave a review for that property.
• Reviews should be honest, fair, and based on your actual experience.
• We don’t allow reviews that are offensive, defamatory, or clearly fake.
• Hotel Partners can respond to reviews publicly we encourage constructive dialogue.
• We may remove reviews that violate these guidelines, and accounts that submit fake or incentivised reviews will be closed.

12. Our Content and Intellectual Property

The ElonHotels name, logo, design, and all original content on this platform belong to Elon Hotels (Pvt) Ltd, protected under the Intellectual Property Act No. 36 of 2003 of Sri Lanka and applicable international law.

You’re welcome to use our platform for personal, non-commercial purposes browsing, booking, sharing a link with a friend. What you can’t do is copy, republish, scrape, or commercially use any part of our platform or its content without getting written permission from us first.

When you submit content to us like a review, a photo, or feedback you’re giving us permission to use it on our platform and in our marketing. We won’t sell it or use it in ways that aren’t connected to ElonHotels.

13. What We’re Responsible For (and What We’re Not)

We put a lot of effort into making ElonHotels a reliable, accurate, and enjoyable platform. But there are some things we need to be upfront about.

We’re not responsible for the property itself

Because we don’t own or operate any of the accommodations listed on our site, we can’t be held responsible for the physical condition, quality, or safety of a property. If something is wrong with your room or your stay, please raise it with the property first. If you can’t resolve it, contact us and we’ll do what we can to help.

We’re not responsible for third-party services

Some links on our platform take you to third-party sites like Google Maps or partner pages. We don’t control those sites and we’re not responsible for their content, availability, or how they handle your data.

Our liability is limited

To the extent permitted by Sri Lankan law, our liability to you for any claim arising from your use of ElonHotels is limited to the amount you paid for the booking in question. We’re not liable for indirect or consequential losses for example, if a hotel cancellation causes you to miss a connecting flight, or if a platform error causes you to lose a deal you were counting on.

This doesn’t affect any rights you have under the Consumer Affairs Authority Act No. 9 of 2003 or other applicable consumer protection law in Sri Lanka.

14. Your Privacy

We care deeply about how your personal data is handled. Our full Privacy & Cookie Policy explains exactly what we collect, why we collect it, how we use it, and what your rights are. It’s a separate document but it’s part of this agreement please read it at elonhotels.com/privacy-policy.

The short version: we only collect data we actually need, we keep it secure, we don’t sell it to anyone, and we give you control over it. We comply with the Personal Data Protection Act No. 9 of 2022 of Sri Lanka, and where our international users are concerned, we apply GDPR standards too.

15. Things Beyond Our Control

Sometimes life throws things at all of us that nobody can plan for natural disasters, power outages, government restrictions, pandemics, or similar events. If something like that prevents us from providing our services as normal, we won’t be held liable for the disruption. We’ll do everything we reasonably can to keep you informed and get things back on track as quickly as possible.

16. Closing or Suspending Accounts

You can close your account at any time by getting in touch with us at info@elonhotels.com. Please note that closing your account doesn’t automatically cancel any upcoming bookings you’ll need to do that separately in line with the relevant cancellation policy.

We may suspend or close an account if we have good reason to believe it’s been used in breach of these Terms, for fraudulent purposes, or in a way that puts our platform or other users at risk. We’ll contact you first wherever we can.

17. Changes to These Terms

We’ll update these Terms from time to time as our platform grows, as laws change, or as we add new features. When we make meaningful changes, we’ll let registered users know by email and post the updated Terms here with a new effective date. Carrying on using ElonHotels after that means you’ve accepted the updates.

The most current version of these Terms will always be available at elonhotels.com/terms-and-conditions.

18. Sri Lankan Law Applies

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. If there’s ever a dispute between us that we can’t sort out between ourselves, we’d always prefer to resolve it through honest conversation first. If that doesn’t work, either party can refer the matter to the courts of Sri Lanka.

As a Sri Lankan consumer, you also have rights under the Consumer Affairs Authority Act No. 9 of 2003. Nothing in these Terms takes those rights away from you.

19. Get in Touch

We’re a local team and we genuinely want to hear from you whether it’s a question about a booking, feedback on the platform, or something that’s gone wrong. Here’s how to reach us: